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Your Rights and Our Policy Obligations at q7789

This page sets out the legal framework that governs your account on q7789 — covering terms of use, data handling, account eligibility and your rights as a member.

Account TermsPrivacy and Data RightsJurisdiction and EligibilityJazzCash, Easypaisa, Raast Payment PolicyPolicy Contact Paths
q7789 Your Rights and Our Policy Obligations at q7789
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security at q7789

We take a narrow approach to data collection — we gather what is needed to run your account, process payments through JazzCash, Easypaisa or Raast, and comply with applicable regulations. Nothing more. We use cookies to maintain your session and remember your payment preferences; you can manage cookie settings from your browser at any time. Account security is enforced through OTP verification on login and on withdrawal requests, so any change to your linked mobile wallet goes through a confirmed authentication step before it is processed.

Data Retention

We keep your account and transaction records only as long as regulations require. Once the retention period ends, records are deleted or anonymised under our standard data cycle.

Cookie Policy

Cookies on this platform are session-based and preference-based only. No third-party advertising cookies are placed without your knowledge. Browser settings give you full control.

Account Security

OTP verification applies to every login and to each withdrawal you request. Your linked JazzCash or Easypaisa wallet cannot be changed without a verified authentication step.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request through the Help Centre and we will respond within the period required by applicable rules.

POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, want to request a copy of your account data, or need to raise a policy concern, our support team is the right first step. You can reach us through live chat on the platform, by email, or through the in-account help centre — all three paths are monitored and will connect you to a team member who handles policy queries directly.

Team online

Live Chat

Open the chat widget from any page while logged in. For policy or legal queries, select the Account and Legal option so it reaches the right team member.

Email Support

Send your policy request, data query or terms question to our support address. Include your registered account number so we can locate your record quickly.

In-Account Help Centre

Navigate to Help inside your account dashboard. The Policy and Legal section lists common requests and lets you submit a formal query with your account details attached.

Frequently Asked Policy and Legal Questions

Below are the questions our members ask most often about account terms, data rights and legal eligibility. If your question is not covered here, use the Policy contact path in the support section above to raise it directly.

Access to our platform depends on local law and is available only in eligible regions. We do not make legal determinations on your behalf — please check whether access is permitted under the laws that apply in your area.

Log into your account, go to the Help Centre and open the Policy and Legal section. Submit a data request there with your account number and we will respond within the period required by applicable regulations.

We collect the transaction reference, amount and wallet identifier needed to process your payment. We do not store your JazzCash or Easypaisa PIN or full wallet credentials on our servers at any point.

You can submit a deletion request through our Help Centre. Some records must be kept for the period required by applicable regulations; anything outside that obligation is removed once your request is processed.

We notify you through your registered contact detail before any material change takes effect. You can review the updated terms and, if you disagree, close your account before the change applies to you.

Start by raising the issue through our email support channel with full details of your query. Our policy team will review it and respond with the relevant steps, including escalation paths if needed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.